Kennington Movers Service Terms and Conditions
These service terms and conditions set out the basis on which Kennington Movers provides moving, packing, loading, unloading, and related removal services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our team to commence work, you agree to be bound by these terms. They are intended to create a clear, fair, and practical agreement between the customer and the provider of the Kennington movers service. These terms apply to the extent permitted by law and do not affect your statutory rights as a consumer where those rights cannot be excluded or limited.
For the purposes of these terms, “we”, “us”, and “our” refer to Kennington Movers, and “you” or “the customer” refers to the person, business, or organisation requesting the service. The words “booking”, “move”, “removal”, and “service” may refer to one or more elements of the work agreed, including packing, dismantling, transport, storage coordination, or waste handling where separately agreed. The agreement is formed once a quotation is accepted, a deposit is paid where required, or a booking is otherwise confirmed in writing.
These terms are designed to be read alongside any written quotation, inventory, job sheet, or service schedule issued for the work. If there is any inconsistency between these terms and a specific written agreement, the specific written agreement will usually take priority to the extent of that inconsistency. Nothing in these terms limits our obligation to act with reasonable care and skill in the performance of the moving service.
The
booking process
begins when you provide us with details of the proposed move, including collection and delivery addresses, access conditions, dates, times, property type, items to be moved, and any special handling requirements. We may ask for photographs, inventories, floor information, parking restrictions, or other information needed to assess the work properly. Any quotation given before a survey or full details are received is based on the information available at the time and may be revised if the actual service requirements differ materially from those described.A booking is considered provisional until we have confirmed the date, the scope of work, and, where applicable, any deposit or advance payment. We may require you to confirm acceptance of the quotation in writing, by email, text message, online form, or another agreed method. It is your responsibility to check that the booking details are correct, including the addresses, dates, goods list, and any access or parking arrangements. Where the move is time-sensitive, you should advise us of any deadlines in advance. We will use reasonable efforts to accommodate your preferences, but exact time slots cannot always be guaranteed due to traffic, delays, or operational changes.
Once the booking is confirmed, you must ensure that the premises are accessible on the agreed date and that the goods are packed, ready, and suitable for transport unless packing has been specifically included. If there are items requiring special handling, such as oversized furniture, fragile goods, disassembled items, appliances, or high-value possessions, you must notify us before the move so that suitable arrangements can be made. Failure to provide accurate information may result in additional charges, delays, or an inability to complete part of the service.
Payments and charges
All prices are based on the information supplied at the time of quoting and may be affected by factors such as waiting time, difficult access, congestion, extra labour, stair carries, additional stops, changes to volume, or services requested on the day. Unless expressly stated otherwise, quotations are exclusive of VAT, parking fees, tolls, storage charges, waste disposal fees, and third-party costs. If additional costs arise during the work because the actual circumstances differ from the agreed scope, we may charge for the extra time, labour, materials, or transport required.Payment terms will be stated in the quotation or booking confirmation. In many cases, a deposit or advance payment may be required to secure the date, and the balance must be paid before or immediately after completion unless agreed otherwise in writing. We may accept payment by bank transfer, card, or other approved method. Where payment is made by bank transfer, cleared funds must be received by the due date. If any payment is overdue, we reserve the right to suspend services, retain goods to the extent permitted by law, charge reasonable recovery costs, and recover interest on late sums in accordance with applicable legislation.
Any estimate of duration is given in good faith, but the final charge may vary if the job takes longer than anticipated due to conditions beyond our control or because the scope changes. If you request additional services not included in the original booking, such as extra loading, unpacking, furniture assembly, or delivery to a second location, those services will be charged separately. We may refuse to begin or continue work if payment arrangements are not met. You remain responsible for ensuring that any person authorised to pay on your behalf is aware of these terms.
Cancellations, postponements, and missed appointments
You may cancel or reschedule your booking by giving us notice in writing. The amount payable on cancellation depends on how much notice is provided, whether costs have already been incurred, and whether the service date was reserved exclusively for you. If you cancel close to the moving date, we may charge a cancellation fee to cover planning time, vehicle allocation, labour commitments, and administrative costs. Where we have already purchased materials or arranged third-party services at your request, those costs may also be charged to you.If you postpone the booking, we will use reasonable efforts to offer a new date, but availability cannot be guaranteed. Where a postponement causes additional costs, such as rescheduling labour or changing vehicle allocation, we may pass those costs on to you. If you fail to be present, fail to provide access, or are otherwise unable to proceed with the service at the agreed time, the appointment may be treated as a cancellation and charges may apply. If we must cancel because of circumstances within our reasonable control, we will offer either a new date or a refund of any amount paid for services not performed, subject to deductions where work has already been completed.
In the event of severe weather, road closures, accidents, industrial action, or other events outside our control, we may need to delay, shorten, or reschedule the service. We will take reasonable steps to minimise disruption, but we are not liable for losses caused by such events except where liability cannot lawfully be excluded. For the avoidance of doubt, your obligation to pay for work already carried out, including partial moves or partially completed packing, remains in place unless otherwise agreed.
Liability and customer responsibilities
We will provide the removal service with reasonable care and skill. However, our liability is limited to the extent permitted by law and is subject to the exclusions and limitations set out in these terms. You are responsible for ensuring that all items handed to us are suitable for transport, properly packed where packing is not included, and clearly identified if fragile, valuable, or requiring special handling. We do not accept responsibility for damage caused by pre-existing defects, inadequate packing by the customer, inherent weakness of an item, or the customer’s failure to disclose relevant information.You must remove or secure any items that are not to be moved, including cash, jewellery, documents, medicines, keys, and personal data storage devices, unless we have expressly agreed in writing to handle them. We are not responsible for the loss of such items if left in a property, vehicle, box, or container that forms part of the move unless caused by our negligence. It is your responsibility to back up electronic data and to ensure that appliances are disconnected safely if you have agreed to prepare them for transport. We are not responsible for disconnection or reconnection unless included in the service and carried out by suitably qualified personnel where required.
If any item is damaged or lost while under our direct control and the loss arises from our proven negligence, our liability may be limited to repair, replacement, or a monetary amount calculated according to the relevant item’s value and the terms of any insurance or claims process in place. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, emotional distress, or any loss not reasonably foreseeable at the time of booking.
Waste regulations and disposal obligations
If you ask us to remove waste, unwanted household items, packaging, or discarded materials, those activities will only be carried out where lawfully permitted and expressly agreed. Waste handling is separate from standard moving services and may require additional charges, documentation, or vehicle arrangements. We operate in accordance with applicable waste regulations and will not collect, transport, or dispose of controlled, hazardous, illegal, or dangerous waste unless we are legally authorised and properly equipped to do so. This includes, without limitation, asbestos, chemicals, solvents, pressurised containers, clinical waste, batteries, oils, and any material subject to special regulatory controls.You must disclose the nature of any waste before collection. If waste is mixed with general removal items, we may refuse collection or charge additional costs for segregation, handling, and lawful disposal. Where waste is transferred to an authorised facility or carrier, you may be asked to confirm ownership, source, and description of the waste. You must not ask us to dispose of items that you do not have the legal right to discard. If we suspect that materials are improperly described or unlawfully presented for collection, we may decline the work and report the matter where required by law.
Any waste removed under the service remains your responsibility until lawfully transferred and documented in accordance with applicable rules. We may issue or retain records relating to the waste transfer, disposal route, or service description where necessary for compliance. You agree to provide accurate information and to cooperate with reasonable compliance requests. The lawful handling of waste is an important part of our obligations, and failure to comply with this section may result in suspension of service, additional fees, or termination of the booking without liability to us for resulting delay.
General provisions
We may subcontract or assign any part of the service to suitably qualified third parties, provided this does not materially reduce the standard of service owed to you. Any persons attending the property on our behalf must be allowed to work safely and without harassment. You agree to ensure that the premises are reasonably safe, that pets are controlled, and that hazards such as loose flooring, unsafe stairs, or obstructed paths are disclosed in advance. We may refuse to handle any item or access any area that we reasonably consider unsafe.Title to any goods sold by us remains with us until paid for in full, where applicable. Nothing in these terms creates a partnership, agency relationship, or employment arrangement between you and us. If any clause is found to be unlawful or unenforceable, the remaining clauses will continue in full force. A failure by us to exercise a right on one occasion does not waive that right on another occasion. Any notices required under these terms may be given in writing by agreed electronic means or by post, provided they are sent to the last known details supplied in the booking records.
