Terms and Conditions
Kennington Movers Terms and Conditions
These Terms and Conditions set out the basis on which Kennington Movers provides removal, relocation, packing, and associated services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Kennington Movers, we, us and our refer to the removal service provider trading as Kennington Movers in the United Kingdom.
1.2 Customer, you and your refer to the person, company, or organisation requesting or receiving services from us.
1.3 Services means any removal, transportation, packing, unpacking, loading, unloading, storage, or related services we agree to provide.
1.4 Goods means the items, belongings, furniture, equipment, and any other property we are instructed to move, handle, pack, or store.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
2.1 We provide domestic and commercial removal and related services within the UK, subject to availability and feasibility of access, parking, and property layout.
2.2 The specific services to be provided, including the date, time, locations, and scope of work, will be set out in our quotation or written confirmation.
2.3 Any additional services requested on the day of the move, or after a booking is confirmed, are subject to our agreement and may incur additional charges.
3. Booking Process
3.1 You may request a quotation by providing details of the move, including addresses, property types, approximate volume of goods, access information, and any special requirements such as packing or dismantling.
3.2 Our quotation is based on the information you provide. It is your responsibility to ensure all details are accurate and complete. If the information is incomplete, misleading, or changes significantly, we reserve the right to revise our quotation or apply additional charges.
3.3 A booking is only confirmed when you explicitly accept our quotation and we issue a written confirmation. A provisional quotation or availability check does not constitute a confirmed booking.
3.4 We may require a deposit or advance payment to secure your booking. The amount and payment deadline will be specified in your quotation or confirmation.
3.5 Bookings are subject to resource availability. In rare cases where we cannot honour a confirmed booking due to exceptional circumstances, we will notify you as soon as reasonably possible and, where feasible, offer alternative dates or times.
4. Customer Responsibilities
4.1 You must ensure that adequate and legal parking or loading space is available at all relevant locations for the duration of our work. Any parking charges, permits, or penalties arising from insufficient arrangements may be charged to you.
4.2 You must ensure safe and reasonable access to and within the premises at collection and delivery points, including clear stairways, lifts, corridors, and doorways. We are not responsible for damage resulting from moving items through tight or obstructed spaces at your request.
4.3 You must be present, or represented by an authorised adult, during loading and unloading to provide instructions and confirm that all goods have been collected or delivered.
4.4 You must ensure that all goods are properly packed, secure, and safe to transport, unless we have agreed to provide packing services. We are not liable for damage to goods that are poorly or inadequately packed by you.
4.5 You must remove or secure all personal documents, valuables, money, jewellery, and items of high sentimental value before the move. We recommend that these are carried by you personally.
4.6 You must not present for removal or storage any goods that are hazardous, illegal, perishable, or otherwise unsuitable, including but not limited to explosives, flammable substances, gas cylinders, chemicals, firearms, live animals, or plants, unless we have explicitly agreed in writing.
5. Payments and Charges
5.1 Our charges are based on the quotation issued to you and any additional services requested and agreed. All prices are stated in pounds sterling and, where applicable, include or exclude VAT as specified.
5.2 Unless otherwise agreed in writing, payment terms are as follows:
a. Any required deposit is payable on booking confirmation.
b. The remaining balance is payable on or before the date of the move, as specified in your confirmation.
5.3 We reserve the right to withhold services or suspend work if payment is not received in accordance with the agreed terms.
5.4 Additional charges may apply in the following circumstances:
a. Delays not caused by us, including waiting time due to keys, access, or your late arrival.
b. Longer than estimated loading or unloading times due to factors outside our control, such as poor access, additional goods not previously disclosed, or changes to the scope of work.
c. Additional journeys, extra crew, or larger vehicles required due to inaccurate or incomplete information provided by you.
d. Parking fees, permits, tolls, congestion charges, and fines incurred as a direct result of your instructions or lack of arrangements.
5.5 You agree to pay any additional charges on demand or within the timeframe specified on our invoice.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible. Cancellations and amendments are only effective when acknowledged by us in writing.
6.2 The following cancellation charges may apply, unless otherwise agreed in writing:
a. More than 7 days before the scheduled move date: deposit may be refunded or transferred, subject to our discretion and any non-refundable costs already incurred.
b. Between 3 and 7 days before the scheduled move date: up to 50 percent of the total quoted price may be charged.
c. Less than 3 days before the scheduled move date or on the day of the move: up to 100 percent of the total quoted price may be charged.
6.3 If you request a change of date, time, or scope of services, this will be subject to availability and may require a revised quotation. If we are unable to accommodate the change, and you choose to cancel, the cancellation charges in clause 6.2 may apply.
6.4 We reserve the right to cancel or suspend services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, road closures, strikes, accidents, illness, or vehicle breakdown. In such cases, our liability will be limited to refunding any amounts you have paid for services not yet provided, or rescheduling where possible.
7. Liability for Loss or Damage
7.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the terms of this clause and the limitations set out below.
7.2 We are not liable for loss or damage arising from:
a. Your failure to properly pack, secure, or protect goods when packing is carried out by you.
b. Normal wear and tear, minor marks, or scratches arising from handling and transport, particularly on pre-used items.
c. Goods that are inherently fragile, unstable, or in poor condition, including items with existing defects.
d. Electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of physical damage caused by us.
e. Items dismantled or reassembled at your request where the item structure or fixings are inherently weak or have hidden faults.
f. Loss or damage caused by war, terrorism, civil unrest, natural disasters, or other events beyond our reasonable control.
7.3 We are not liable for loss of profit, loss of use, indirect or consequential loss, or any purely economic loss resulting from delay, damage, or non-delivery.
7.4 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable market value of the affected items or a fair proportion thereof, subject to any specific limits notified to you in writing. If you believe your goods exceed typical household or office values, you should inform us in advance so that appropriate arrangements can be discussed.
7.5 You must inspect your goods as soon as reasonably possible after completion of the services. Any apparent loss or damage must be notified to us in writing within a reasonable period, and in any event no later than 7 days from the completion date, so that we can investigate.
7.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
8. Delays and Timeframes
8.1 We will use reasonable efforts to meet agreed dates and times, but time shall not be of the essence for the performance of our services unless expressly stated in writing.
8.2 We are not liable for delays caused by third parties, traffic, roadworks, weather conditions, access issues, or circumstances beyond our reasonable control.
8.3 If delays occur that are attributable to you, including unavailable keys, incomplete packing, or access problems, we may charge waiting time or additional hourly rates as described in our quotation or tariff.
9. Waste and Environmental Regulations
9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal contractor and will not remove household refuse, fly-tipped waste, or materials that require specialist handling, unless specifically agreed in advance.
9.2 You must not present for removal any items classified as hazardous or controlled waste, including chemicals, solvents, asbestos, gas bottles, oil, or clinical waste. We reserve the right to refuse to transport such items and to charge for any costs incurred as a result of their presentation.
9.3 Where we agree to remove unwanted items, we will do so in line with relevant waste regulations. Items may be disposed of, recycled, or donated as appropriate. Title to these items passes to us at the point of collection for disposal purposes.
9.4 You are responsible for ensuring that any documents or data-bearing devices that you ask us to dispose of do not contain confidential or personal information, or that such information is adequately erased before collection. We do not provide certified data destruction services.
10. Insurance and Customer Protection
10.1 We maintain appropriate business insurance in connection with our services, subject to policy terms, conditions, and limits.
10.2 You are encouraged to ensure that you have suitable insurance cover for your goods during removal and transit, particularly for high-value items. Your existing home or business insurance policy may provide cover; you should check this with your insurer.
10.3 If you wish to declare specific high-value items or require additional cover, you must notify us in advance so that we can discuss possible arrangements.
11. Complaints and Dispute Resolution
11.1 If you are dissatisfied with any aspect of our services, you should contact us as soon as possible, providing details of the issue, the date of the move, and any supporting information.
11.2 We will investigate your complaint and aim to respond within a reasonable timeframe. We may request additional information or evidence, such as photographs of any alleged damage.
11.3 Both parties agree to make genuine efforts to resolve disputes amicably. If a dispute cannot be resolved through discussion, legal rights and remedies available under UK law remain unaffected.
12. Data Protection and Privacy
12.1 We will handle any personal information you provide in connection with your booking in accordance with applicable UK data protection laws.
12.2 We will use your personal data to manage your booking, provide services, process payments, and communicate with you. We may also use your details for legitimate business administration and, where permitted, to inform you of relevant services.
12.3 We will not sell your personal information to third parties. We may share necessary details with trusted partners solely for the purpose of delivering our services or complying with legal obligations.
13. General Provisions
13.1 These Terms and Conditions apply to all services provided by us, unless we have agreed different terms in writing.
13.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13.3 No waiver of any breach of these Terms and Conditions shall be deemed a waiver of any subsequent breach.
13.4 You may not assign or transfer your rights or obligations under the contract without our prior written consent.
13.5 We reserve the right to update or amend these Terms and Conditions from time to time. The version applicable to your booking will be the version in force on the date your booking is confirmed.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any contract between you and us, are governed by and shall be construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the provision of our services, without prejudice to any rights you may have as a consumer under mandatory local laws.
By confirming a booking with Kennington Movers, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
