Privacy Policy - Kennington Movers

Kennington Movers is committed to protecting the privacy and personal data of all customers in area. This Privacy Policy explains how we collect, use, store, share, and protect personal information when we provide moving, packing, storage, and related services. It applies to all Kennington Movers customers in area, including prospective customers, current customers, and individuals who contact us about our services.

1. Who We Are

Kennington Movers acts as a data controller for the personal data we process in connection with our services. This means we determine the purposes and means of processing personal information. Where we engage third parties to process data on our behalf, they act as data processors and are required to handle personal data only in accordance with our instructions and applicable data protection law.

2. Personal Data We Collect

We collect only the information necessary to provide our services, manage customer relationships, maintain records, and meet legal obligations. Depending on the nature of our interaction with you, we may collect the following categories of personal data:

Identity data such as your name, title, and any other identifying details you provide.
Contact data such as your address, email address, telephone number, and preferred communication details.
Service data such as moving dates, property access details, inventory lists, packing requirements, and service preferences.
Payment and transaction data such as billing details, payment status, invoices, and records of services purchased.
Correspondence data such as emails, messages, call notes, complaints, and feedback.
Technical data such as basic website or device information if you interact with our online services, where applicable.
Special category data only where strictly necessary and where you provide it voluntarily, for example if information is needed to accommodate a specific access requirement or other support need.

We do not seek to collect more data than is necessary for our operations.

3. How We Collect Personal Data

We may collect personal data directly from you when you request a quotation, book a service, communicate with us, or provide instructions relating to your move. We may also receive information from:

people authorised by you to act on your behalf;
building managers, landlords, agents, or other parties involved in the service arrangement;
payment providers and accounting systems;
service partners who help us deliver your move or related services;
publicly available sources where relevant and lawful.

4. Purposes of Processing

We use your personal data for the following purposes:

to provide quotations and respond to enquiries;
to plan, schedule, and deliver moving and associated services;
to manage payments, invoicing, and account records;
to communicate with you about your booking or service changes;
to meet legal, tax, insurance, and regulatory obligations;
to handle complaints, claims, and dispute resolution;
to maintain operational records and improve service quality;
to protect our business, staff, customers, and property from fraud or misuse.

We process personal data only where it is necessary and proportionate to these purposes.

5. Lawful Basis for Processing

Under the UK GDPR and applicable data protection laws, we must have a lawful basis for each processing activity. Kennington Movers relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes preparing quotations, confirming bookings, arranging logistics, delivering services, and managing payment obligations.

Legal Obligation

We process personal data where required to comply with legal obligations, such as tax rules, accounting requirements, insurance obligations, and record-keeping duties.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. Examples include managing customer service, preventing fraud, improving operations, keeping internal records, and protecting our legal rights.

Consent

In limited cases, we rely on your consent, for example where we need to process optional information or send certain types of marketing communication if required by law. Where we rely on consent, you may withdraw it at any time.

Vital Interests

In rare circumstances, we may process data to protect someone’s vital interests, for example if urgent information is needed in an emergency involving health or safety.

6. Sharing Your Data and Processors

We do not sell personal data. We may share personal information only when necessary for the purposes described in this Policy and in accordance with data protection law. This may include sharing data with the following categories of processors and recipients:

IT and cloud service providers who support our systems, email, storage, and record management;
accounting and bookkeeping providers who help manage invoices and financial records;
payment service providers who process transactions;
subcontractors and operational partners who assist in delivering moving or storage services;
professional advisers such as insurers, lawyers, and auditors, where necessary;
public authorities where disclosure is required by law or to protect legal rights.

All processors are required to protect personal data, act only on our instructions, and implement appropriate security measures. Where data is transferred outside the UK, we ensure suitable safeguards are in place in line with applicable law.

7. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including any legal, accounting, or reporting obligations. Retention periods may vary depending on the type of data and the reason for processing. In general:

quotation and booking records are kept for a period necessary to manage the service relationship and related disputes;
financial records are retained for the period required by tax and accounting law;
customer correspondence and service notes are kept for as long as needed to resolve queries, complaints, or claims;
where data is no longer needed, we will securely delete, anonymise, or archive it in accordance with our retention practices.

Kennington Movers reviews retention periods regularly to ensure that data is not kept longer than necessary.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of internal processes. While no system is completely risk-free, we aim to maintain a high standard of protection for customer information.

9. Your Rights

As a data subject, you have rights under data protection law. These rights may be subject to certain conditions and exemptions. Depending on the circumstances, you may have the right to:

access the personal data we hold about you;
rectify inaccurate or incomplete information;
erase your data in certain situations;
restrict how we process your information in certain circumstances;
object to processing based on legitimate interests or direct marketing;
data portability where processing is based on consent or contract and carried out by automated means;
withdraw consent at any time where we rely on consent;
lodge a complaint with the relevant supervisory authority if you believe your rights have been infringed.

We will respond to legitimate rights requests in accordance with applicable law and within the required timeframes.

10. Marketing Communications

Where permitted, we may send you service-related communications necessary for contract performance or legitimate business purposes. We will only send marketing communications where we are allowed to do so under the law. If you have consented to receive such messages, you may opt out at any time.

11. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children except where it is incidentally provided as part of a service arrangement and is necessary for the delivery of our services. If we learn that we have collected data unlawfully, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this Policy periodically so they remain informed about how their personal data is handled.

13. Applicability

This Privacy Policy applies to all Kennington Movers customers in area and to anyone whose personal data we process in connection with our services. By using our services, making an enquiry, or otherwise interacting with us, you acknowledge that your personal data will be handled in accordance with this Policy and applicable data protection law.

Kennington Movers values privacy, transparency, and responsible data handling. We aim to keep our processing fair, lawful, secure, and limited to what is necessary for providing reliable moving services.