Privacy Policy
Kennington Movers Privacy Policy
This Privacy Policy explains how Kennington Movers collects, uses, discloses, and protects personal data relating to customers and prospective customers within our service area. It also describes your rights under the UK General Data Protection Regulation and other applicable data protection laws.
Kennington Movers acts as the data controller in relation to the personal data described in this Privacy Policy. By engaging our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Kennington Movers customers and prospective customers in our service area, including individuals who visit our website, request a quotation, make a booking, or otherwise interact with us in connection with our moving and related services.
It covers personal data collected through our website, over the phone, in person, and by any other communication method used as part of providing or marketing our services.
Personal Data We Collect
Kennington Movers may collect and process the following categories of personal data about you:
Identity and contact details such as your name, title, home address, moving addresses, billing address, and any other address relevant to a move.
Contact preferences and communication details such as your preferred contact method and records of communications between you and Kennington Movers, including notes of calls and details of your queries or feedback.
Service and booking information such as details of your requested move, inventory details you choose to provide for quotation purposes, access information for properties, requested dates and times, and any related instructions or notes needed to perform our services.
Payment and transaction information such as records of payments made to us and from us in connection with our services, including amounts, dates, and payment method type. We do not store full payment card details; these are processed securely by our payment processors.
Technical and usage data relating to your use of our website, which may include IP address, browser type, device identifiers, and information about how you navigate and interact with our website. This may be collected using cookies or similar technologies where permitted by law.
Marketing and communication data such as your preferences in receiving marketing from us and your communication preferences.
How We Use Your Personal Data
Kennington Movers uses your personal data for the following purposes:
To provide quotations, respond to your enquiries, and manage bookings and contracts for moving and related services.
To plan, organise, and carry out moves, including arranging access, scheduling teams, managing logistics, and handling customer service before, during, and after the move.
To process payments and manage invoicing, accounting, and related financial records.
To communicate with you about your bookings, service updates, changes to terms or policies, and any issues related to the services you receive.
To maintain and improve our services, including analysing how customers use our services and website so that we can develop and enhance our offerings.
To send you marketing communications about our services, only where we are permitted to do so by law and in line with your preferences and rights.
To comply with legal obligations, such as tax, accounting, and regulatory requirements, and to establish, exercise, or defend legal claims.
Lawful Bases for Processing
Kennington Movers relies on the following lawful bases to process your personal data:
Contract: We process your data where it is necessary to enter into or perform a contract with you, for example when you request a quotation, make a booking, or receive our moving services.
Legitimate interests: We process data for our legitimate business interests, such as managing operations, improving our services, securing our systems, and communicating with you about similar services, provided that these interests are not overridden by your rights and freedoms.
Legal obligation: We process certain data when required to comply with legal and regulatory obligations, including financial and tax record keeping requirements.
Consent: Where required by law for specific processing activities, such as certain types of marketing or the use of non-essential cookies, we will rely on your consent. You can withdraw your consent at any time where we rely on it.
Data Retention
Kennington Movers will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, we keep customer and booking records for a period that allows us to respond to queries, handle any potential disputes, and comply with tax and accounting obligations. After the applicable retention period has expired, we will either delete or anonymise the data so that it can no longer be linked to you.
The specific retention period may vary depending on the type of information and the context in which it was collected. Where retention periods are based on legal requirements, we will follow the periods set by relevant legislation.
Data Processors and Sharing of Personal Data
Kennington Movers may share your personal data with carefully selected third parties acting as data processors who provide services to us, such as payment processing, secure data storage, IT support, customer relationship management systems, and email or communication platforms.
These processors are only permitted to process your personal data on our instructions, for the purposes described in this Privacy Policy, and are required to keep your data secure and confidential in accordance with data protection laws and contractual obligations.
We may also share your data with professional advisers, such as accountants or legal professionals, where this is necessary for the services they provide to us and where they are bound by confidentiality obligations.
Personal data may be disclosed where required by law, for example to regulatory or governmental bodies, or in connection with legal proceedings, to establish, exercise, or defend our legal rights.
Kennington Movers does not sell your personal data to third parties.
International Data Transfers
Where we engage service providers or use systems that involve transferring your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses or ensuring that the recipient is located in a jurisdiction deemed to provide an adequate level of data protection.
Security of Your Personal Data
Kennington Movers takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include access controls, secure storage, and limiting access to personal data to staff and service providers who need it for legitimate business purposes and are subject to confidentiality obligations.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data processed by Kennington Movers. These rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how it is used.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling, and we will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims. You also have the right to object at any time to the processing of your data for direct marketing.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to This Privacy Policy
Kennington Movers may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will make the updated version available and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
